Digital Product Refund Rules

Refunds May Be Approved When

• The buyer paid twice for the same product by mistake.
• Payment succeeded but the product did not unlock, and admin cannot fix it within three business days.
• The download is broken, missing required files, or materially different from the product page.
• The product was removed before the buyer had a reasonable chance to download it.
• The transaction appears unauthorized or fraudulent after review.

Refunds May Be Declined When

• The buyer changed their mind after accessing or downloading the files.
• The buyer used the product with an unsupported Minecraft, plugin, mod, or server version that was not listed as supported.
• The issue was caused by buyer modification, redistribution, resale, or other license violation.
• The order total was 0.00 after discounts, because there is no cash payment to return.

Refund Window And Processing

Refund requests must be submitted within seven days of payment or product unlock. Admin may approve a full or partial refund. Refunds are sent back through the original Stripe payment method only. PromptPay refunds may require the buyer to complete bank details through Stripe email.

Access After Refund

Full refunds revoke download and review access for the refunded order. Partial refunds keep access active unless admin decides otherwise for fraud, abuse, or license violations.